Effective Date: 6 December 2025

At Dondolo U Ltd (“we”, “us”, “our” or “Dondolo Shop”), we respect your privacy, and we are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit https://dondolo.co.ug or place an order with us.

  1. Information We Collect
    • Name, phone number, email address, and delivery address when you place an order or create an account.
    • Payment details (we do NOT store your full card numbers – payments are processed securely by our payment partners).
    • Device information, IP address, browser type, and pages you visit (through cookies and Google Analytics).
    • WhatsApp or SMS chat history if you contact us for support.
  2. How We Use Your Information
    • To process and deliver your orders (including sending SMS updates via our riders or courier partners).
    • To send you order confirmations, tracking info, and occasional promotional messages (you can unsubscribe anytime).
    • To improve the website and show you relevant products.
    • To prevent fraud and keep the site secure.
  3. Who We Share Your Data With
    • Delivery partners (e.g., boda riders, bus delivery services, SafeBoda, etc) – only name, phone, and address.
    • Payment gateways (Pesapal, MTN MoMo, Airtel Money) – they handle card/mobile money securely.
    • Facebook/Meta Pixel & Google Analytics – anonymised data for ads and site performance.
    • Hosting & security providers (only if required for technical support).

We never sell your personal data to third parties.

  1. Cookies & Tracking We use cookies to remember your cart, improve speed, and run Facebook/Instagram ads. You can disable cookies in your browser, but some parts of the site may not work properly.
  2. Your Rights (Uganda Data Protection Act 2019)
    • You can ask to see, correct, or delete your personal data at any time.
    • Just WhatsApp or email sales@dondolo.co.ug, and we’ll sort it within 7 days.
    • You can unsubscribe from marketing messages with one click or by replying STOP to any SMS.
  3. Data Security We use SSL encryption (the padlock you see in the browser), regular backups, and strong passwords to keep your information safe. While we do everything possible, no online service is 100% unhackable – we will notify you immediately if anything ever goes wrong.
  4. Children We do not knowingly collect data from anyone under 18 years old.
  5. Changes to This Policy If we update the policy, we will post the new version here and change the date at the top.
  6. Contact Us For any privacy questions or requests:

Thank you for trusting Dondolo Shop – we’re here to serve you safely and smoothly!