All you need to know about us, our products and services
How can I trust buying from Dondolo Shop?
Trust us like thousands of Kampala customers since 2008 – we’ve maintained the same City Plaza location for over 10 years. As one of Uganda’s longest-running e-commerce sites, we guarantee 100% genuine devices. Thousands of repeat customers and 5-star reviews on Facebook & Google Business confirm our reliability.
What are your delivery services and charges?
Orders are processed within the same hour or day. Delivery charges are:
- Kampala City: Free same-day delivery (orders before 3 p.m.)
- Greater Kampala (Wakiso, Mukono): UGX 10,000–20,000 via Boda Boda
- Upcountry (Jinja, Gulu, Mbale, Mbarara): UGX 10,000–30,000 via your preferred bus service
Which payment methods do you accept?
MTN Mobile Money
Airtel Money
Bank Transfer
Cash on Delivery (Kampala only)
Can I walk in and buy without pre-ordering?
Yes! Our shelves are stocked daily. Walk in, choose your device, and pay with cash, MTN MoMo, or Airtel Money.
Do you sell original (genuine) brands only?
Absolutely! We sell only 100% genuine phones, tablets, smartwatches, gadgets, and accessories from trusted brands including Apple, Samsung, Huawei, Xiaomi, Tecno, Sony, and JBL. We’ve maintained this standard since 2008.
Can I get bulk/corporate orders?
Yes, we regularly serve NGOs, schools, embassies, and companies. Contact us for a customized quotation.
Do you offer trade-in for my old phone?
Yes! Bring your old device (originally purchased from Dondolo Shop) for an on-the-spot valuation. The value will be deducted from your new phone purchase. iPhones and Samsung flagships typically fetch the best rates.
Dondolo Shop, Kampala Road
